Welcome to Pacific Scents. Below is a brief overview of terms and conditions.
1. YOUR ORDER
– I made a mistake, I would like to cancel my order. Is it possible?
As soon as you have validated your order it is being processed. Therefore, you cannot modify it.
– How can I see if the items that interest me are available?
All of the items that appear on the website are available. Choose a size for the items selected and it will inform you of its availability.
– How can I tell if my order has been successful?
You will receive an email confirmation. For reasons beyond our control (operator’s email server saturation) if you don’t receive it, don’t hesitate to email us.
– What payment options are available?
You can pay your orders either by bankcard or through Paypal.
Another mode of payment is possible: a purchase voucher for the clients who have one.
– Is payment by card secured properly?
In order to secure payments, pacificscents.com.au uses the secure Paypal service.
This service employs industry-standard Secure Socket Layer (SSL) technology. Confidential data (bankcard number of 16 digits and expiration date, security code) are automatically encrypted on the bank server without transit on our server.
– What cards are accepted by Pacific Scents?
Pacific Scents accepts VISA cards, MASTERCARD and American Express.
– I live outside Australia, can I order?
We deliver to all countries. If your country does not appear in the list, let us know. There is no minimum amount per order.
– Are there delivery costs?
Shipping is free for orders over $75 in Australia.
To know exactly the amount charged per delivery, please check below the summary of costs per country.
You also have the Express Shipping option
Orders placed before 11.00AM AEST on weekdays are sent out the same day.
|Australia||New Zealand||Asia / Pacific||Europe|
|501g – 1kg||12.20$||25$||33$||37$|
|1kg – 1.5kg||30$||60$||60$|
|1.5kg – 3kg||15.35$||contact us||contact us|
|3kg – 5kg||18.50$||contact us||contact|
Even simpler, choose the items you wish to purchase and go to your basket, the delivery costs will appear automatically.
– Once my order has been validated, who is in charge of my parcel and its delivery?
We prepare your parcel ourselves without an intermediary. That way, we can bring it the care and attention as well as the personalisation it deserves. We try to find the best option to send your package. Your parcel will have a routing number that will be sent to you.
We are not responsible for damages or losses of packages as this is not caused by our conduct and the goods have left our control.
– What is not covered?
Regarding ACCC (Australian Competition and Consumer Commission), Businesses do not have to pay for damages or losses that:
- are not caused by their conduct, or their products
- relate to something independent of their business, after the goods left their control.
– What is the delivery timeline?
We always try to ship the order the same day of the payment or the next day at the latest (outside weekend days). The shipping is carried out by Australia Post by the mode of shipping chosen (normal or express).
Once your order has been shipped you’ll receive an email notification from our courier partners, plus a link to track the status of your order
– What happens if I am not there when the parcel is delivered?
Usually, the postman will let a message in your letterbox. The parcel will be kept up to 15 days at your nearest Post Office.
4. WHY PACIFIC SCENTS?
Our business is a family based business establishing in 2001.
We are essential oils producers, we are distilling sandalwood essential Oil. Our principal clients are luxurious cosmetic and best perfume companies in the world (in particular Guerlain and Dior).
We have been working with the same customers / suppliers from 2001, as they are buying from us and we are buying to them, this process allows us to find the best supply sources of essential oils cutting out many intermediaries.
Thanks to our long-term partners, we are sure of our supplying chains to our customers. We are sensitive to a sustainable management of natural resources and take particular attention to fragile environments and local communities
Chromatography analysis is available for each oil if needed.
We offer a wide variety of Essential Oils with
- high quality,
- 100% pure,
- preservative free
We have a range of more than 70 essential oils, organic carrier oils and floral waters coming from trusted suppliers all over the world backed by a 100% satisfaction guarantee.
As all are pure, oils are edible as their extraction is natural without any additives (cold pressure or steam distillation).
We have chosen box free products as we are an environmentally friendly company.
5. CONTACT US
How can I contact you?
Go to “Contact Us” page or send us an email at [email protected] , we will respond to it at the earliest opportunity.