FREQUENTLY ASKED QUESTIONS

Welcome to Pacific Scents. This is a brief overview of terms and conditions (you can find below the complete ones)

1. YOUR ORDER

– I made a mistake, I would like to cancel my order. Is it possible?

As soon as you have validated your order it is being processed. Therefore, you cannot modify it.

– How can I see if the items that interest me are available?

All of the items that appear on the website are available. Choose a size for the items selected and it will inform you of its availability.

– How can I tell if my order has been successful?

You will receive an email confirmation. For reasons beyond our control (operator’s email server saturation) if you don’t receive it, don’t hesitate to email us.

2. PAYMENT

– What payment options are available?

You can pay your orders either by bankcard or through Paypal.

Another mode of payment is possible: a purchase voucher for the clients who have one.

– Is payment by card secured properly?

In order to secure payments, pacificscents.com.au uses the secure Paypal service.

This service employs industry-standard Secure Socket Layer (SSL) technology. Confidential data (bankcard number of 16 digits and expiration date, security code) are automatically encrypted on the bank server without transit on our server.

– What cards can you use on Pacific Scents.com.au?

Pacific Scents accepts VISA cards, MASTERCARD and American Express.

3. SHIPPING

– I live outside Australia, can I order?

We deliver to all countries. If your country does not appear in the list, let us know. There is no minimum amount per order.

– Are there delivery costs?

Standard shipping is free for orders over $75 in Australia.

To know exactly the amount charged per delivery, please check below the summary of costs per country.

You also have the Express Shipping option

-When will my order ship?

If we receive order before 11.00AM AEST on weekdays, we will send them out the same day.

AustraliaNew ZealandAsia / PacificEurope
0-500g9.20$13$17$23$
501g – 1kg12.20$25$33$37$
1kg – 1.5kg30$60$60$
1.5kg – 3kg15.35$contact uscontact us
3kg – 5kg18.50$contact uscontact

Even simpler, choose the items you wish to purchase and go to your basket, the delivery costs will appear automatically.

– Once my order has been validated, who is in charge of my parcel and its delivery?

We prepare your parcel ourselves without an intermediary. That way, we can bring it the care and attention as well as the personalisation it deserves. We try to find the best option to send your package. Your parcel will have a routing number that we will send to you.

We are not responsible for damages or losses of packages as this is not caused by our conduct and the goods have left our control.

– What is not covered?

Regarding ACCC (Australian Competition and Consumer Commission), Businesses do not have to pay for damages or losses that:

  • are not caused by their conduct, or their products
  • relate to something independent of their business, after the goods left their control.
– What shipping options do you offer?

We always try to ship the order the same day of the payment or the next day at the latest (outside weekend days).

Depending where you are, we can ship differently:

Australia post shipping takes usually 3 to 8 business days

International shipping takes up to 4 weeks (in normal operation)

Once your order has been shipped you’ll receive an email notification from our courier partners, plus a link to track the status of your order

– What happens if I am not there when the parcel is delivered?

Usually, the postman will let a message in your letterbox. The parcel will be kept up to 15 days at your nearest Post Office.

4. CONTACT US

Go to “Contact Us” page or send us an email at [email protected] , we will respond to it at the earliest opportunity.


Welcome to PACIFIC SCENTS

Your privacy is important to us

These terms of service outline the rules and regulations for the use of PACIFIC SCENTS’s Website.

PACIFIC SCENTS is located in QLD , Australia

  1. About the website

1.1. Welcome to pacificscents.com.au (the ‘Website’). The Website provides you with an opportunity to browse and purchase various products that have been listed for sale through the Website (the ‘Products’).

1.2. The Website is operated by PACIFIC SCENTS PTY. LTD. (ABN 64608575819). Access to and use of the Website, or any of its associated Products or Services, is provided by PACIFIC SCENTS. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.

1.3. Although most changes are likely to be minor, PACIFIC SCENTS may change its Privacy Policy from time to time, and in PACIFIC SCENTS’s sole discretion. PACIFIC SCENTS encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

    2.  Acceptance of the Terms

You accept the Terms by remaining on the Website. By accessing this website we assume you accept these terms of service in full. Do not continue to use PACIFIC SCENTS’s website if you do not accept all of the terms of service stated on this page.

   3. Registration to use the Purchase Services

3.1. In order to access the Purchase Services, you must first register as a user of the Website. As part of the registration process, or as part of your continued use of the Purchase Services, you may be required to provide personal information about yourself (such as identification or contact details), including:

(a) Email address
(b) Mailing address

3.2. You warrant that any information you give to PACIFIC SCENTS in the course of completing the registration process will always be accurate, correct and up to date.
3.3. Once you have completed the registration process, you will be a registered member of the Website (‘Member’) and agree to be bound by the Terms. As a Member you will be granted immediate access to the Purchase Services.
3.4. You may not use the Purchase Services and may not accept the Terms if:

(a) you are not of legal age to form a binding contract with PACIFIC SCENTS;
or
(b) you are a person barred from receiving the Purchase Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Purchase Services.

3.5 Cookies: we employ the use of cookies. By using PACIFIC SCENTS’s website you consent to the use of cookies in accordance with PACIFIC SCENTS’s privacy policy.

Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

   4. Purchase of Products and Returns Policy

4.1. In using the Purchase Services to purchase the Product through the Website, you will agree to the payment of the purchase price listed on the Website for the Product (the ‘Purchase Price’).
4.2. You may have 2 options for the payment of the Purchase Price: PAYPAL or STRIPE (the ‘Payment Gateway Provider’). In using the Purchase Services, you agree the applicable Terms and Conditions of Use, Privacy Policy and other relevant legal documentation provided by the Payment Gateway Providers.
4.3. PACIFIC SCENTS will confirm the payment of the Purchase Price: we will issue a receipt to confirm that the payment has been received and we may record your purchase details for future use.
4.4. PACIFIC SCENTS may, at their sole discretion, provide a refund on the return of the Products within 3 days where the Product packaging is unopened and remains in a saleable condition. You acknowledge and agree that you are liable for any postage and shipping costs associated with any refund pursuant to this clause.

   5. Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

   6. Copyright and Intellectual Property

6.1. The Website, the Purchase Services and all of the related products of PACIFIC SCENTS are subject to copyrigh under the laws of Australia.
6.2. PACIFIC SCENTS retains all rights, title and interest in and to the Website and all related content. Nothing you do on or in relation to the Website will transfer to you:

(a) the business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright of PACIFIC SCENTS; or
(b) the right to use or exploit a business name, trading name, domain name, trade mark or industrial design;

6.3. You may not, without the prior written permission of PACIFIC SCENTS and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Content or third party content for any purpose.

   7. User Comments

7.1. This Agreement shall begin on the date hereof.

7.2. Certain parts of this website offer the opportunity for users to post and exchange opinions, information, material and data (‘Comments’) in areas of the website. PACIFIC SCENTS does not screen, edit, publish or review Comments prior to their appearance on the website and Comments do not reflect the views or opinions of PACIFIC SCENTS, its agents or affiliates. Comments reflect the view and opinion of the person who posts such view or opinion.

7.3. PACIFIC SCENTS reserves the right to monitor all Comments and to remove any Comments which it considers in its absolute discretion to be inappropriate, offensive or otherwise in breach of these Terms of Service.

7.3.1. You warrant and represent that:
    1. The Comments do not infringe any intellectual property right, including without limitation copyright, patent or trademark, or other proprietary right of any third party;
    2. The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material or material which is an invasion of privacy
    3. Do not use the Comments to solicit or promote business or custom or present commercial activities or unlawful activity.

7.3.2. You hereby grant to PACIFIC SCENTS a non-exclusive royalty-free license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

   8. Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

   9. Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or up to date.

   10. Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

  1. limit or exclude our or your liability for death or personal injury resulting from negligence;
  2. exclude or limit our or your liability for fraud or fraudulent misrepresentation;
  3. limit any of our or your liabilities in any way that is forbidden under applicable law; or
  4. exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

    11. Credit & Contact Information

This Terms of service page was partly created at privacyterms.io and lawpath.com.au. If you have any queries regarding any of our terms, please contact us.